FREQUENTLY ASKED QUESTIONS

Find Out More About What We Do And How We Do It

Why Have I Been Contacted By JSP Credit Management?

Normally when you have received a letter or a telephone call from JSP Credit Management it is because we have been instructed by a company to help them collect payment on some services or goods that they believe you have received from them and not paid for it yet, or at least not fully.  

What Should I Do Now I Have Been Contacted By JSP Credit Management?

Our letters are designed to encourage you to contact us so that we can help you to resolve the unfortunate situation that you find yourself in at the moment.  We understand that there are a lot of different reasons why someone can end up in financial hardship and we are not here to judge.  In addition to that that we recommend viewing our page with details of organisations who can offer you free and impartial debt advice here if you need some support before, during and after our time working together.

What Will Happen If I Call You And Say I Cannot Pay?

First of all, we will thank you for getting in touch with us, as we know what a big step that is.  Secondly we will ask you for some further information about your circumstances.  Don't worry, we will give you ample time to provide us with this information and does not have to be fully completed on the call.  We might give you an income and expenditure statement to take away and return back to us so we can get a clearer picture of how best to help you.  From there we will be able to work with the company you owe money to that is in your best interests.

What If I Do Not Believe I Owe The Amount Stated On The Letter?

We understand that sometimes misunderstandings can happen for a variety of reasons and in such cases it is especially important you, or your appointed debt advisor gives a call as soon as possible if you believe you have been contacted about a debt that you do not owe so that we can deal with it accordingly. 

What If I Ignore The Letter And Your Calls?

Although it can be very tempting to ignore our letters or telephone calls as it can be emotionally very challenging to confront something like financial difficulties, we would strongly encourage you not to do that.  We are  keen to work with you to find ways to resolve the amount owed and that is only possible if we have been given the information we need from you to be able to offer that support.  Unfortunately in some cases of persistent ignorance our attempts to speak to you to recover the debt may result in legal action being taken against you.